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Telex Radio Dispatch solution for New Hampshire Department of Safety

October 1, 2010
A Telex Radio Dispatch system based around IP-223 ROIP network adaptors and C-Soft control positions is providing a flexible solution for the New Hampshire Department of Safety, enabling them to gradually transition from 10 remote offices to a single centralized location in Concord without losing functionality.

The New Hampshire DOS is responsible for building and maintaining the state’s transportation networks, primarily the paved roads and bridges. As the only DOS in New Hampshire, it is a statewide operation. The NH DOS chose the Telex Dispatch product as a solution for our multi-phase project to consolidate statewide dispatching into a single location. They had around ten points of dispatch and have currently consolidated three of them, largely thanks to the interoperability the Telex system offers. Eventually, all points will be centralized into a single location. The flexibility of the Telex equipment allows the DOS to seamlessly shadow .

In addition to its interoperability with the various communications systems used at each DOS location across the state, the new Telex equipment is helping the NH DOS address its unique geographical challenges. The Appalachian Mountain range runs directly through the middle of New Hampshire, creating an RF obstacle that segregates the state. Radio dispatch coverage is not strong from any of the remote locations, and microwave signals also cannot be used effectively. To enable communications with the northern part of the state, the NH DOS leveraged its existing leased computer network for connectivity, using the new Telex equipment to remotely control the equipment in the northern offices from a new location in the south. The Telex IP equipment is helping the DOS team literally work around the mountains, assisting them towards their goal of complete statewide dispatch coverage from a single location.

Six C-Soft workstations are currently in use at the Concord location, with 50 channel licenses. The C-Soft system’s GUI can be easily modified to an operator’s needs, making it very easy to interface with and control what the Telex systems can do. For example, because the IP-223 can be easily implemented on a phone line or on a radio, the team is able to shadow or tag any of the existing systems on their network and either roll them in to theirs or have them serve as a backup. Operators in Concord can now extend this kind of backup functionality to other districts by request, in addition to hardware backup.


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