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Telex
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Telex brings Radio Dispatch flexibility to University of Phoenix Stadium

Telex
January 1, 2006
Home to the NFL's Arizona Cardinals, the Fiesta Bowl and the rotating NCAA college football National Bowl Championship Series, the University of Phoenix Stadium is a general-use facility that hosts a wide variety of sporting, entertainment, trade shows, and corporate events. Managed professionally on a contract basis by Global Spectrum, a subsidiary of Comcast-Spectator, the facility is government-owned by the Arizona Sports and Tourism Authority.

Phoenix-based Creative Communications recommended a Telex C-Soft IP dispatch console solution to Global Spectrum to:

  • Provide them monitoring and transmit capabilities to each department's radio channels
  • Allow them to utilize the signaling features of their radio system
  • Be remotely tied to the central electronics bank ("CEB" or back-room radios and interface modules that the console controls) due to extremely limited space within the dispatch center itself
  • Offer the potential to add a secondary dispatch console positions at the "Crow's Nest," a central viewing booth at the top level of the stadium utilized for major events, which had no room for a CEB
  • Offer the flexibility to provide dispatch monitoring and access to upper level management, from their own office workstations
Nick Spiro of Creative Communications says: "The 24-hour stadium security team covers a multitude of responsibilities during its rotating shifts, including video surveillance, fire alarms, door/gate monitoring and answering after-hour incoming phone calls. An easy-to-use dispatch system was essential, especially in terms of training new staff and ensuring seamless operator turnover at the primary dispatch position."

That said, the majority of the stadium's start-up budget was tied to the actual radio communications infrastructure, so they didn't want to go overboard with an overly expensive console…

Creative Communications recommended, quoted, and sold the stadium a packaged Telex C-Soft 12-line basic dispatch console, using IP-223 dual IP remote adapter panels to interface remotely with CDM base radios.

The stadium IT Manager wanted to centralize radios, telephones, and data networks in one location. Creative Communications addressed the limited space in the dispatch center by using IP-223s to facilitate a remote primary console position 600-feet away from the base radio stations it controls. The entire dispatch system cost just under $60,000, including the C-Soft package, radio interface, transmit combiner, and related backroom equipment.

"From all indications, they are very happy with the system!" Spiro adds.

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C-Soft is the industry’s most flexible and capable software dispatch console, and is the perfect application for any dispatch environment. C-Soft delivers all of the dispatch capabilities you expect while also giving you the flexibility that only an IP-based software console can provide: simple and quick deployment in the field, easy back-up of communications assets, and the ability to save multiple configurations on a single computer.
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