One moment please while we configure Telex.com for you...
Loading
Telex.com

Welcome to RTS. Please specify your country so we can customize your experience.

The Americas
Asia & the Pacific Rim
Europe,
the Middle East, & Africa
China
Latin America

Manual Authorization Required

You must be manually authorization to access this file

Telex
http://www.telex.com

Telex Streamlines Public Safety Dispatch at Portland State University

CPSODispatch.jpg
Hover over image to zoom
Click image for full-size
Share Picture
June 30, 2011
Background

With a student body of nearly 30,000, Portland State University (PSU) is the largest university in Oregon. The campus is made up of 50 buildings, including ten student housing facilities, situated on 50 acres in central Portland. Policing at PSU is handled by the Campus Public Safety Office (CPSO), which is staffed for up to 16 officers and five dispatchers. “We provide most of the law enforcement services for the university,” says lead dispatcher Tyler Roppe, “and act as the central contact point for the university.”

The array of on-campus situations handled by CPSO is varied. “Like most university campuses,” Roppe says, “a lot of what we get are cold thefts, such as someone reporting that their vehicle has been broken into or that an office has been burglarized. Then the rest really runs the gamut. It can range from helping someone who’s locked out of their office to responding to a fight or drug activity.”

Challenge

Public safety communications on the campus are handled with a heterogeneous set of radio systems. On the one hand, CPSO works closely with Portland’s own police department, and must be able to communicate effortlessly with city agencies. “Like pretty much all public safety agencies in our region,” Roppe explains, “our base stations and handhelds are programmed to run on 800-MHz radio systems that are maintained by the city of Portland.

Roppe says that being on the city’s system allows CPSO to connect to other agencies and participate in multi-agency response networks. “Our officers can easily connect directly to the Portland police,” he says. “They have a Central Precinct radio channel that covers our area, and we typically scan that channel, and sometimes we might take calls for them if there is something happening in our area. That’s the kind of relationship that we’ve been trying to develop and maintain with them.”

CPSO uses three channels on the 800-MHz system – one for the city police’s precinct channel, and two for on-campus CPSO activity. Two channels run on Motorola MCS 2000 systems, and another on a newer Motorola XLT. At the same time, CPSO needs to maintain easy communication with other campus departments that use a Motorola 450 radio system, including the parking and recreation staffs. The 450 system also serves as CPSO’s backup in case the city system goes down.

Until recently, Roppe says, juggling these various channels made additional work for dispatchers: “Even though we don’t have a huge number of channels, each channel had its own microphone and it was something of a hassle to deal with. Also, we were really limited on the number of channels we could utilize, which made our job that much harder.”

Solution

The opportunity to address CPSO’s radio issues came when the department was moved to a new location on campus. “We’re now in the basement of what is probably our most stable, secure building on campus,” Roppe says. “Our part of the basement is actually underneath a different building that includes the penthouse that houses our radios. It was difficult to run cables from the penthouse down to our basement, and the distance was too far to push a radio signal or to try to run a serial-based configuration. So we were looking for a way to deal with the physical barriers as well as needing an upgrade to make it more efficient to handle our channels. That’s where Telex came in.”

“The idea of running radio over IP (RoIP) was a very attractive way to deal with the situation,” Roppe continues, “because there was already Ethernet to our basement and also to the penthouse. In fact there is a fiber line that goes directly from us to that penthouse. And once we had decided on RoIP, it seemed like C-Soft was the system that everyone was talking about. It seemed to be the best way to go in terms of the features that were important to us: interoperability, patching, recall, multiple channels, adjustable volume, and the ability to expand. All that made it very attractive for us.”

CPSO was able to handle its initial needs with two IP-223 dual IP remote adapter panels and one 12-channel C-Soft radio dispatch and signaling console with a single-instance (one dispatcher) license. The 450 system is now interconnected to the 800-MHz system via C-Soft, and one dispatcher can now easily handle traffic across all four channels.

Results

“Everyone is very happy with the C-Soft console,” Roppe says. “We haven’t had any significant issues at all. It’s great to be able to interoperate with the 450s, and the system is very stable; once it was locked in, we didn’t need to adjust it. And the IP-223s are very sound units; we’ve never had any issues with them. So overall the reliability on the system has been very good. We’d actually like to expand the Telex system and use it in some new ways, including interconnecting with our phones. This system was a good choice for us, and I don’t see us using anything else.”

Comments

Related Articles

SprintBusiness-Logo-Stack-RGB.jpg
Telex Radio Dispatch announces new SDC™ (Sprint® Direct Connect™) and Motorola® MOTOTRBO® interfaces for use with C-Soft dispatch consoles in North America
Burnsville, MN, September 29, 2014: Telex Radio Dispatch is pleased to announce the introduction of two new interfaces for its C-Soft console – the industry’s most capable, flexible, and scalable software-based dispatch console.
IBC2014_00.png
Positive IBC 2014 for RTS with world premiere of OEI-2
RTS celebrates world premiere of OMNEO External Interface-2 at IBC 2014Focus of RTS booth laid on OMNEO-compatible products and trunkingAmptown System Company, INC System Integrations and TRU-FI Electronics honored with “Distributor of the Year” awards and “Technical Support Excellence Award” Amsterdam/Straubing - A record show attendance, massive interest in the latest OMNEO products – the annual International Broadcasting Convention (IBC), which ran this year from September 12th to 16th, once again lived up to expectations of RTS.
wimbledon1.jpg
World-class tennis from Wimbledon with NEP Visions and RTS
„British broadcast service provider NEP Visions provided host broadcasting services and domestic coverage for The Championships from Wimbledon„For the tennis highlight of the year, systems from RTS were used – including, for the first time, an OMNEO network„“Everything ran flawlessly from the first service on,” reports NEP’s Paul Fournier.
IP223.png
Telex and PowerTrunk announce joint development of IP-based dispatch console for TETRA
Lincoln, NE and Jersey City, NJ – January 20, 2013 - Telex Radio Dispatch and PowerTrunk Inc. have announced the joint development of an IP-based dispatch console interface designed for the PowerTrunk-T TETRA system.
RTS_ADAMfr.png
RTS Intercom System Links Texas A&M to Nautilus Researchers Uncovering the Secrets of the Seas
It’s long been observed that the surface of the oceans hides mysteries nearly as great as those of the cosmos. But the Ocean Exploration Trust (OET) is dedicated to revealing much of what lies below.
Sanjay_Kumar.jpg
Sanjay Kumar joins RTS as Sales Manager CCS for Middle East and Africa
Sanjay Kumar appointed RTS Sales Manager CCS for Middle East and Africa In the future, Kumar will hold responsibility for RTS and Telex sales in the Middle East and Africa Sanjay Kumar: “RTS are the most reliable systems I have ever seen.
RTS_TVT_STAR_2013_NAB.jpg
RTS+OMNEO wins industry award at NAB 2013
The RTS Intercoms team is very pleased to announce that its new RTS ADAM OMNEO interface cards have been presented with a TV Technology magazine STAR 2013 award for superior technology at this year's NAB trade show! Photo, L-R: Gary Fisher, Sr.
RTS_OMNEO_logo.jpg
RTS + OMNEO: introducing the first generation of OMNEO-compatible RTS intercom matrix products at NAB 2013
OMNEO is a media networking architecture for professional applications New RTS ADAM OMNEO interface cards transform the RTS ADAM matrix into a flexible, IP-based, AVB-compatible intercom network Launch marks the first deployment of OMNEO in the broadcast intercom industry Las Vegas, NV, April 8, 2013: RTS ADAM intercom matrix products and OMNEO professional media networking technology have come together in a big way at NAB 2013.
san-jacinto-monument.jpg
Telex takes Texas Parks & Wildlife Department to monumental heights
Austin, TX – The Texas Parks & Wildlife Department is the state agency responsible for managing and conserving the natural and cultural resources of Texas. They provide hunting, fishing and outdoor recreation opportunities to visitors throughout 55 state parks, 4 state forests, 5 fish hatcheries and various other parks and recreation facilities.

Share this article

RSS Subscribe

E-mail E-mail

Print Print

Submit a story >

Share this with:
E-mail Email