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Telex Radio Dispatch Solution for Eastern Quebec Emergency Call Center

Telex
June 1, 2009
The Eastern Quebec Emergency Call Center (CAUREQ) has chosen an IP-based Telex Radio Dispatch solution for their new Communications Center at Rimouski. Up until the Telex upgrade, CAUREQ had been using simple telephone and radio systems to cover their territory in the north-eastern part of Quebec, from La Pocatiere to Sept-iles on the north shore of the St. Lawrence Seaway. A new IP-based console was necessary to make dispatching of the numerous base stations for Fire and EMS more efficient and flexible at their new 911 communications center.



Remi Gignac with CAUREQ described their requirements for the new dispatch positions: “Currently we have twelve base stations, controlling both Kenwood and Motorola radios. These systems need to have Fleetsync encode and decode as well as MDC1200 encode and decode. Some of these stations also support paging as well as audio to the various Fire Departments and Ambulance Services in this remote area of Northern Quebec.”



Gignac contacted Tele Communications De L’est, their regional radio service dealer, for assistance in finding the right console. Denis Aube with Cartel Systems was recommended to present some options.



Aube set up a system demo using the Telex Radio Dispatch equipment, focusing upon the flexibility allowed by an IP network interface with radio assets, along with the easy-to-use, customize-able control screen.



CAUREQ is now running four positions of Telex Radio Dispatch software and is interfaced to nine IP-223 interface gateways. The system gives CAUREQ the ability to respond quickly and easily to Fire and EMS requests in this very large and remote area.

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