Press Contact: Bryan Wilkins

Background

A large electrical transmission and distribution company in the Northeast United States needed to update their 20 year-old, two-way radio network. The company’s consistency, convenience, and clarity of communication had been suffering as a result of the antiquated system. Also, consolidation and acquisitions had left the company with multiple incompatible radio systems throughout their facilities.

Issue

• Improve communication clarity and consistency.
• Centralize "trouble centers" and dispatching activities.
• Expand command and control capabilities.
• Maintain lineman safety.
• Improve coordination of on-site responders during storms or emergencies.
• Maintain redundant communication systems.
• Utilize existing equipment.

Solution

Telex Radio Dispatch Solutions Provided:

• Common interface for all existing radio systems, connecting all users with no radio replacement.
• Multiple redundant dispatch locations, maintaining 24/7 network availability and on-demand management supervision of communications.
• Multi-tiered console views for scalability of geographic dispatch control.
• Used Wide Area data Network (WAN), eliminating the need for costly dedicated connections to radio towers – lower cost and fewer potential failure points.
• Integrated Automatic Number Identification (ANI), improving response time and dispatch control.
• Telephone interconnection for coordination with public safety officials.

Results

• Consolidated four dispatch centers into two.
• Eliminated multiple dedicated lines and radio tower bridge hardware installations saving as much as $2,000 per month per tower.
• Saved more than $200,000 on third-party ANI system.
• Three-week installation time saved three to five weeks of engineering time.